Exchange Policy

We offers our customers an easy Exchange Policy, wherein you should call us to raise an Exchange request of products purchased on https://hajipanjabi.wixsite.com/website, for all garments except Accessories and are required to be made within 10 days from delivery of the product(s).

• The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.

• Exchanges are allowed with products of same price or higher

• Accessories cannot be exchanged

• Exchange at a store is valid only in West Bengal. We would assist you at all Haji Panjabi exclusive stores. Please visit any of our stores to exchange any product

You are requested to call us at  this 8910646572 number and get the details regarding exchange.

If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package.

You are required to courier the product on the below address: -

To,

     Haji panjabi store 

      Sahid Gopinath Super Market, N.S.Avenue, Serampore, Kolkata, West Bengal 712201

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For all self-shipped returns, you will be duly reimbursed the shipping costs in the form of E-Gift Card vouchers which are easily redeemable in your next purchase (maximum amount reimbursable is of Rs. 150 per order). You must share a scanned copy of courier bill/receipt with us at hajipanjabi786@gmail.com or whatsApp to our contact details.

The courier bill/receipt should satisfy the following conditions for successful processing:

This is subject to your returns being inspected and successfully processed upon receipt at our end. After the product is verified, we will process the Exchange request.

1. • It should contain the weight of the return product

   • Origin (residential/office) address, destination address, shipment date, amount and other details should be mentioned

   • The information on the receipt should NOT be edited/over-written

   • The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company

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We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email or call within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.

An easy cancellation process is available for all our valued customers:

You can cancel your online order before the product has been shipped, by going into the My Accounts section of https://hajipanjabi.wixsite.com/website and placing a cancellation request within 24 hours of placing the order (or before product dispatch, whichever is earlier) and your entire order amount will be refunded to the source of the payment.

If you face any issues in the process above, please contact our Customer Care Team via email at hajipanjabi786@gmail.com You can even call us at our number 8910646572 (For India Customers only).

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No refunds will be given

Embroidery and Colour

We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.

Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Colour Display

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

​Exclusions from the Exchange & Return Policy

Please note that merchandise can only be returned or exchanged if they are unused, unaltered and have all the price tags available.